Safety and
privacy
Security
- At MuSo, we’ve assembled a dedicated team of professional security personnel. They oversee critical areas within our premises, including entry and exit points, emergency exits, and strategic locations. Each of our security personnel undergoes mandatory police verification, ensuring the highest levels of trust and safety.
- Additionally, we maintain a certified, in-house safety and security officer who continuously monitors and enhances our security measures.
- To maintain a secure environment, adults unaccompanied by children are not permitted to enter MuSo, aligning with our commitment to providing a safe and child-centric space.
Highly Trained Team
- At MuSo, we’ve assembled a dedicated team of professional security personnel. They oversee critical areas within our premises, including entry and exit points, emergency exits, and strategic locations. Each of our security personnel undergoes mandatory police verification, ensuring the highest levels of trust and safety.
- Additionally, we maintain a certified, in-house safety and security officer who continuously monitors and enhances our security measures.
- At MuSo, we have an Emergency Response Team, trained to swiftly and effectively respond to any unforeseen situations.
- Our supervisors undergo comprehensive professional training courses that encompass various critical areas, including "Do Not Touch" training, early childhood training, first-aid training, health and safety training, fire safety training, and emergency evacuation training.
- To ensure the utmost security and trustworthiness, all our supervisors undergo mandatory police verification, assuring a rigorous background check for any criminal records. Your safety and the safety of your children are our top priorities.
Control Room & CCTV Cameras
- Our entire facility is meticulously safeguarded through a network of 200 strategically positioned CCTV cameras, all integrated into our Building Management System. This extensive surveillance network is designed to prioritize the safety and security of all our valued visitors.
- From the initial design phase, our CCTV system is centrally managed within a highly secured Control Room. Here, we maintain strict control over all signals from CCTV cameras, public address systems, fire alarms, and access/exit points.
Data Security
- Safety and security of your Data is our top priority. We have implemented the appropriate technical and organizational measures, policies, and procedures in compliance with the data privacy laws in India.
Fire Safety
- Our commitment to safety is evident throughout our facility with strategically positioned fire extinguishers, complemented by a comprehensive fire safety system. This system includes smoke detectors, heat detectors, aspirational air samplers, fire hydrants, automated sprinkler systems, and an addressable fire panel system.
- For your peace of mind, evacuation plans are readily accessible throughout the premises, ensuring swift and effective emergency response procedures.
First-Aid Center
- MuSo maintains a dedicated first-aid room within the building.
- For any medical emergencies, we have arrangements with renowned hospitals, ensuring that doctors and nurses are readily available.
- Moreover, our employees are trained to provide immediate first-aid assistance when needed.
- In the event of any emergency procedures, you must follow the instructions given by MuSo and its staff.
General Guidelines
- Operating hours at MuSo are subject to change without prior notice.
- MuSo reserves the right to refuse admission/entry and/or expel from MuSo in case you do not comply with the terms and conditions of MuSo.
- MuSo authorities reserve the right to check your bags at any point in time.
- Outside food, beverages, pets, weapons, sharp objects, drugs, and other material deemed dangerous by facility authorities shall not be allowed inside MuSo.
- Use of tobacco, chewing gum, and smoking inside MuSo are strictly prohibited.
- Commercial photography and filming are strictly prohibited inside the facility.
- In case of contingency, it shall be at MuSo’s discretion to change, close, or discontinue certain facilities or the entire facility without notice.
- MuSo and its employees shall not be responsible for any injury, damage, or loss of life during your visit to MuSo.
- MuSo’s management decision shall be final and binding. In case of any dispute, Mumbai Courts shall have exclusive jurisdiction.
- All our F&B point of sale partners have FSSAI certificates.
Facilities for Specially-abled Kids
- Our staff and facilities can accommodate children with special needs and disabilities. A guardian, teacher, or parent will be allowed to accompany children with special needs and assist them in doing the activities.
- Wheelchairs are accessible for those who may need it.